Privacy Policy:

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Company: Extension eCom LLC
Effective Date: March 13, 2026
Last Updated: March 13, 2026
Contact: support@extensionecom.com

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1. Introduction

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Extension eCom LLC ("Extension eCom," "we," "us," or "our") is a full-service Amazon and e-commerce agency. We are committed to protecting the privacy of our clients, prospective clients, website visitors, and other individuals whose information we collect in the course of operating our business.

This Privacy Policy explains what information we collect, how we use and share it, and what choices you have regarding your information. By accessing our website, submitting a form, or engaging our services, you agree to the practices described in this policy.

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2. Information We Collect

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a. Information You Provide Directly

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We collect information you voluntarily submit to us, including through our website contact forms, booking pages, onboarding forms, and direct communications. This may include:

• Name and job title
• Business name and website
• Email address and phone number
• Amazon Seller Central account details (for service delivery)
• Advertising account credentials (Meta, Google, Amazon Ads)
• Payment and billing information
• Communications and correspondence with our team

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b. Information Collected Automatically

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When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on site
• Referring URLs and click behavior
• Cookie and tracking pixel data

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c. Information from Third-Party Tools

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We use various platforms and tools that may collect or process your data on our behalf, including:

• Meta Pixel & Conversions API – for ad tracking and lead attribution
• Google Ads & Google Analytics – for campaign performance and website analytics
• HubSpot CRM – for contact and lead management
• Calendly – for scheduling discovery and onboarding calls
• Webflow – for website hosting and form submissions
• Zapier – for workflow automation between platforms
• Hyros – for ad attribution tracking

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3. How We Use Your Information

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We use the information we collect to:

• Respond to inquiries and schedule sales or onboarding calls
• Deliver Amazon PPC, SEO, listing optimization, creative, and catalog management services
• Manage your account, communicate updates, and provide reporting
• Run and optimize our own marketing campaigns (Meta Ads, Google Ads)
• Improve our website, tools, and internal processes
• Send relevant marketing communications (you may opt out at any time)
• Comply with legal obligations and enforce our agreements

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4. How We Share Your Information

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We do not sell your personal information. We may share information in the following limited circumstances:

• Service Providers: We share information with trusted third-party vendors (listed in Section 2c) solely to deliver our services or operate our business. These parties are contractually required to protect your information.
• Amazon and Advertising Platforms: In the course of managing your accounts, we access and operate within Amazon Seller Central, Meta Business Manager, and Google Ads on your behalf. Use of these platforms is subject to their respective privacy policies.
• Business Transfers: If Extension eCom is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our company, clients, or others.
• With Your Consent: We may share information in other circumstances with your explicit consent.

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5. Cookies and Tracking Technologies

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Our website uses cookies, pixels, and similar tracking technologies to understand visitor behavior, improve our site, and measure the effectiveness of our advertising. This includes:

• Essential cookies – required for the website to function
• Analytics cookies – Google Analytics, to understand site usage
• Advertising pixels – Meta Pixel, Google Ads tags, and Hyros tracking scripts

You may disable cookies through your browser settings, though doing so may limit certain website functionality.

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6. Data Retention

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We retain your personal information for as long as necessary to deliver our services, maintain our business records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

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7. Data Security

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We implement commercially reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure. We encourage you to protect your account credentials and notify us immediately of any suspected unauthorized access.

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8. Your Choices and Rights

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You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and contractual obligations
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the information listed below.

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9. California Privacy Rights

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If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information. To submit a request, contact us at the information below.

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10. Children's Privacy

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Our services are intended for business owners and professionals. We do not knowingly collect personal information from anyone under the age of 13. If we become aware that a minor has submitted personal information, we will delete it promptly.

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11. Third-Party Links

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Our website may contain links to third-party websites, including Amazon, Meta, and Google platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

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12. Changes to This Policy

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We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

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13. Contact Us

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If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Extension eCom LLC
Email: tech@extensionecom.com
Website: www.extensionecom.com