Terms & Conditions

‍

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS.

‍

Company: Extension eCom LLC
Effective Date: March 13, 2026
Last Updated: March 13, 2026
Contact: tech@extensionecom.com

‍

1. Agreement

‍

These Terms & Conditions ("Terms") constitute a binding agreement between you ("Client," "you," or "your") and Extension eCom LLC ("Extension eCom," "we," "us," or "our"). By engaging our services, signing an order form, or accessing our website, you agree to be bound by these Terms together with our Privacy Policy (collectively, the "Agreement").

If you are entering into this Agreement on behalf of a business or organization, you represent and warrant that you have authority to bind that entity to these Terms.

‍

2. Services

‍

Extension eCom provides Amazon and e-commerce growth services including, but not limited to:

• Amazon PPC management and advertising
• SEO and keyword optimization
• Listing optimization and copywriting
• Creative and design services
• Catalog management and account support

The specific scope, deliverables, and fees for your engagement will be outlined in a separate Order Form, Statement of Work ("SOW"), or Service Agreement executed between the parties. In the event of a conflict between these Terms and a signed SOW, the SOW shall govern.

‍

3. Client Responsibilities

‍

You agree to:

• Provide accurate, complete, and timely information necessary for us to perform the Services
• Grant Extension eCom access to your Amazon Seller Central account, advertising accounts, and any other platforms required to deliver the Services
• Designate a point of contact who is authorized to provide approvals and direction
• Review and provide feedback on deliverables within agreed timeframes
• Ensure that all content, images, trademarks, and materials you provide to us do not infringe the rights of any third party
• Comply with Amazon's terms of service and all applicable laws and regulations

Delays caused by your failure to fulfill the above responsibilities may impact delivery timelines, and Extension eCom shall not be liable for such delays.

‍

4. Fees and Payment

‍

4.1 Fees. All fees are as set forth in your applicable contract.

4.2 Disputes. If you dispute any portion of an invoice, you must notify us in writing within 7 business days of receipt. Undisputed portions remain due and payable.

4.3 No Refunds. All fees paid are non-refundable unless otherwise expressly stated in a signed agreement.

‍

5. Term and Termination

‍

5.1 Term. The term of your engagement begins on the start date specified in your Order Form and continues for the agreed period, subject to automatic renewal unless written notice of non-renewal is provided at least 30 days prior to the end of the current term.

5.2 Termination for Cause. Either party may terminate this Agreement upon 30 days' written notice if the other party materially breaches this Agreement and fails to cure such breach within that notice period.

5.3 Termination for Convenience. Either party may terminate this Agreement for convenience upon 30 days' written notice, subject to payment of all fees earned through the effective date of termination.

5.4 Effect of Termination. Upon termination, Extension eCom will provide you with reasonable transition assistance. All outstanding fees through the termination date become immediately due and payable. Any provisions that by their nature should survive termination (including payment, confidentiality, limitation of liability, and intellectual property) shall survive.

‍

6. Intellectual Property

‍

6.1 Client Materials. You retain all ownership rights to your brand assets, product content, trademarks, and any materials you provide to Extension eCom.

6.2 Work Product. Upon full payment of all applicable fees, Extension eCom assigns to you all right, title, and interest in deliverables specifically created for you under a signed SOW (e.g., listing copy, ad creative, graphics).

6.3 Extension eCom IP. Extension eCom retains all right, title, and interest in its proprietary processes, methodologies, frameworks, templates, tools, and know-how developed independently of your engagement. Nothing in this Agreement grants you any license to Extension eCom's proprietary systems or processes.

6.4 Feedback. Any feedback, suggestions, or ideas you provide regarding our services may be used by Extension eCom without restriction or obligation to you.

‍

7. Confidentiality

‍

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services ("Confidential Information"), and not to disclose such information to any third party without prior written consent, except as required by law. Each party agrees to protect the other's Confidential Information with at least the same degree of care it uses for its own confidential information. This obligation survives termination of the Agreement.

‍

8. No Guarantee of Results

‍

Extension eCom will use commercially reasonable efforts to achieve agreed objectives. However, we do not guarantee specific outcomes including, but not limited to, sales volume, ranking improvements, advertising performance, or revenue targets. Amazon marketplace performance is subject to factors outside our control, including platform algorithm changes, competitor activity, and market conditions.

‍

9. Representations and Warranties

‍

You represent and warrant that:

• You have the legal right and authority to sell all products listed on your Amazon account
• All product information, claims, and materials you provide are accurate and compliant with applicable laws and Amazon's policies
• Your use of our Services will not violate any third-party rights or applicable regulations
• You are not subject to any sanctions, debarment, or legal restrictions that would prohibit you from engaging in e-commerce
• ‍

10. Limitation of Liability

‍

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EXTENSION ECOM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF BUSINESS, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL EXTENSION ECOM'S TOTAL CUMULATIVE LIABILITY EXCEED THE TOTAL FEES PAID BY YOU TO EXTENSION ECOM DURING THE THREE (3) MONTH PERIOD IMMEDIATELY PRECEDING THE CLAIM.

10.1 Factors Outside Agency Control. The Client expressly agrees that Extension eCom shall not be held liable for performance impacts or losses arising from factors outside of its control, including:

• Loss of sales or performance due to Client going out of stock, inventory delays, inbound shipment issues, or FBA fulfillment errors.
• ASIN-level or account-level suspensions, policy violations, or listing removals resulting from Amazon enforcement actions, whether algorithmic or manual.
• Performance fluctuations due to changes in Amazon's Terms of Service, advertising policies, ranking algorithms, or fee structures.
• Client's failure to obtain category approval, comply with restricted product policies, or provide required documentation (e.g., Certificates of Analysis, invoices, certifications).
• Reporting discrepancies or delayed data in Amazon Seller Central, Vendor Central, Brand Analytics, or Amazon Ads that may affect real-time decision-making.
• Results impacted by unauthorized changes made by the Client or third parties to product listings, pricing, ad budgets, or account settings.
• Budget overspend, under-delivery, or performance issues due to downtime, bugs, or changes within the Amazon Ads platform.
• Negative customer feedback, reviews, or ratings, or changes in product perception that affect conversion rates or ranking.
• ‍

11. Indemnification

‍

You agree to indemnify, defend, and hold harmless Extension eCom and its officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of this Agreement; (b) your products or services; (c) your violation of any applicable law or Amazon policy; or (d) any claim that materials you provided to Extension eCom infringe the rights of a third party.

‍

12. Third-Party Platforms

‍

Extension eCom operates within third-party platforms including Amazon Seller Central, Meta Business Manager, and Google Ads on your behalf. We are not responsible for changes to third-party platform policies, algorithm updates, account suspensions, or actions taken by those platforms. You remain responsible for maintaining your accounts in good standing with those platforms.

‍

13. Non-Solicitation

‍

During the term of your engagement and for twelve (12) months thereafter, you agree not to directly solicit, recruit, or hire any Extension eCom employee or contractor who was involved in performing Services for you, without Extension eCom's prior written consent.

‍

14. Publicity

‍

Extension eCom may identify you as a client in its marketing materials, website, case studies, and portfolio, using your brand name and general results. You may opt out of this by providing written notice to tech@extensionecom.com.

‍

15. Governing Law and Dispute Resolution

‍

This Agreement shall be governed by the laws of the State of Texas, without regard to conflicts of law principles. Any disputes arising out of or related to this Agreement shall first be addressed through good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

‍

16. Miscellaneous

‍

16.1 Entire Agreement. This Agreement, together with any signed Order Form or SOW, constitutes the entire agreement between the parties regarding its subject matter and supersedes all prior discussions and agreements.

16.2 Amendments. Extension eCom may update these Terms from time to time. Continued use of the Services after notice of changes constitutes acceptance.

16.3 Severability. If any provision of this Agreement is found unenforceable, the remaining provisions continue in full force and effect.

16.4 Waiver. Failure to enforce any provision of this Agreement shall not constitute a waiver of future enforcement.

16.5 Independent Contractors. The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship.

16.6 Assignment. You may not assign this Agreement without Extension eCom's prior written consent. Extension eCom may assign this Agreement in connection with a merger, acquisition, or sale of assets.

‍

17. Contact Us

‍

For questions or concerns regarding these Terms, please contact:

Extension eCom LLC
Email: tech@extensionecom.com
Website: www.extensionecom.com

‍